14-Day Money Back Guarantee

At Pet LUX, we pour love and care into every product we offer. We’re so confident you’ll adore your purchase that we back it with a 14-Day Money Back Guarantee – no questions asked!

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How It Works

1️⃣ Contact Us: Email contact@petlux.online  within 14 days of purchase with your order number.
2️⃣ Review: We’ll respond within 2-3 business days with a Return Authorization (RA) number and shipping address.
3️⃣ Return: Ship the item(s) back to us (customer covers return shipping costs).
4️⃣ Refund: Once received, we’ll deduct a 25% restocking/admin fee and process your refund.

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Key Conditions

Eligibility: Applies only to first-time customers onpetlux.online .

Exclusions:

1. 1. Final sale items or purchases made with discounts/promo codes.
   2. Claims from repeat customers.

Item Condition: Products must be unused, undamaged, and in original packaging.

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Important Notes

Return Shipping: You’re responsible for return shipping fees.

Admin Fee: 25% of the item’s price will be deducted to cover processing and restocking.

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We’re Here to Help!
Questions? Email contact@petlux.online  At Pet LUX, we’re committed to your satisfaction – because your pet deserves nothing less than perfection.

Pet LUX – Luxury You Can Trust.