Privacy Policy
At Pet LUX (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how www.petlux.online (the “Site”) collects, uses, and safeguards your Personal Information when you visit or make a purchase.
Collecting Personal Information
We collect the following information to provide and improve our services:
1. Device Information
Examples: Browser type, IP address, time zone, cookies, pages/products viewed.
Purpose: Optimize Site performance, analyze usage trends.
Source: Automatically via cookies, pixels, and similar technologies.
Disclosure: Shared with Shopify and analytics partners.
2. Order Information
Examples: Name, billing/shipping address, payment details, email, phone number.
Purpose: Process orders, prevent fraud, communicate updates, and market products (with consent).
Source: Provided by you during checkout.
Disclosure: Shared with Shopify, payment gateways (e.g., Stripe), and shipping carriers.
3. Customer Support Information
Examples: Order number, communication history.
Purpose: Resolve inquiries and improve service.
Source: Provided by you via email/chat.
Disclosure: Shared with customer support tools (e.g., Zendesk).
Sharing Personal Information
We share data with trusted partners to fulfill orders and comply with legal obligations:
Shopify: Powers our store. Review their policy here.
Payment Processors: Secure payment handling (e.g., PayPal, credit card providers).
Legal Compliance: Disclose information if required by law (e.g., subpoenas).
Behavioural Advertising
We use targeted ads to showcase products you might love:
Google Analytics: Tracks Site usage. Opt-out here.
Facebook/Meta Ads: Manage preferences here.
Opt-Out Tools: Visit the Digital Advertising Alliance.
Your Rights
GDPR (EEA Residents)
Access, correct, or delete your data.
Object to automated decision-making.
Data is processed in Ireland and transferred globally (Shopify’s GDPR compliance here).
CCPA (California Residents)
Request access to or deletion of your data.
Opt-out of data sales (we do not sell Personal Information).
To exercise these rights, email privacy@petlux.online .
Cookies
We use cookies to enhance your experience:
Essential: Enable checkout and account login (e.g., cart, secure_session_id).
Analytics: Track Site performance (e.g., _shopify_s, _shopify_y).
Advertising: Personalize ads (opt-out links above).
Manage Cookies: Adjust browser settings or visit www.allaboutcookies.org.
Retention & Security
Retention: Order data is kept unless you request deletion.
Security: SSL encryption, PCI-compliant payments, and regular audits.
Children’s Privacy
The Site is not intended for users under 16. We do not knowingly collect data from minors.
Changes & Contact
Updates: We may revise this policy; changes will be posted here.
Questions? Email support@petlux.online or write to:
Pet LUX
128, City Road, London
, EC1V 2NX,
UNITED KINGDOM
For complaints, contact your local data protection authority.
Pet LUX – Luxury You Can Trust.