Shipping & Returns

🌍 Global Shipping Made Easy

We proudly offer free tracked shipping worldwide with no hidden fees or sales tax. Your pet’s luxury essentials are just a few clicks away!

⏱️ Processing & Delivery Times

Processing: 2-4 business days (we meticulously prepare every order).

Delivery:

USA & Canada: 6-14 business days

Europe: 8-14 business days

Oceania (AU/NZ): 8-14 business days

📦 Tracking Your Order

You’ll receive a tracking number via email once your order ships. If it’s missing or not updating, email us at [contact@petlux.online] – we’ll fix it fast!

⚠️ Delays & Support

While rare, delays can occur due to customs or carrier issues. If your order is overdue, contact us immediately. We’ll work tirelessly to resolve it!

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🔁 Hassle-Free Returns

Return Window

Standard: 14 days from delivery.

Peak Seasons (e.g., holidays): Extended to 30 days – just notify us!

How It Works

1. Email [contact@petlux.online] with your order number.
2. We’ll guide you through the return process.
3. Refunds are processed within 5 business days of receiving your return.

Conditions:

Items must be unused, unwashed, and in original packaging.

Shipping fees are non-refundable (unless the error is ours).

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❓ Need Help?

Reach us at [contact@petlux.online]. At Pet LUX, we’re committed to your seamless, luxury shopping experience!